Frequently Asked Questions

Support: +1 (888) 860-4800

1. Why am I getting a black, gray or white screen when I load Money.Net or SmartCharts?

You may not have Java installed or your current version is corrupted. Go to www.java.com and follow the quick and easy download instructions. This must be done even if you feel you already have Java.

You may not have accepted the Java support or security warning when launching Money.Net.

2. Why am I not getting any data on Money.Net, but the symbols show?

Your internet security settings are set too high. Go to your browsers settings and set the Internet security setting to Medium.

You have a security program blocking the data such as Norton or McAfee. Configure that specific software to allow content from www.money.net and www.pcquote.com. If the above fails go to www.java.com and follow the quick and easy download instructions even if you feel you already have Java.

3. When I click on the "Launch" button for Money.Net, SmartCharts or any Money.net product, nothing happens, why?

This may be due to pop-up controls or pop-up or ad blockers/stoppers on your computer. If you have such programs on your computer, please either enter settings that enable our services (with Java) or disable your pop-up controls on your computer completely. The pop-up blocker may have been inadvertently installed. It can commonly be found on your tool bar with a red circle and line going through it.

4. Can the data on Money.Net be exported or transferred into a spreadsheet, like Excel?

Yes, the data in Money.Net can be exported or transferred into a spreadsheet, like Excel. To do this, click the “Export” button on the top right navigation bar and select where you would like to export.

5. Can I make Money.Net run on my Macintosh?

Yes.

6. Can I make Money.Net run on my iPad and other Apple Mobile Devices?

Apple's Safari web browser on the iPad and iPhone currently does not support Java natively. Java is required to run Money.Net. Don't worry. In order to access Money.Net on your iPad or iPhone, we recommend downloading and running the App 'AlwaysOnPC Chrome Flash & Office Suite on Virtual Cloud Desktop'. Running this App will allow you to run Money.Net on your mobile Apple device. The App can be purchased from the App Store

7. Can I load multiple live quote portfolios and watchlists in one view?

Yes.

8. Can I have some examples of common indices to track?

Calculated Indexes
Please keep this list as a reference:

Exchange or Index Symbol Symbol
Dow Jones Industrial Average I:DJI
Dow Jones Transport Average I:DJT
Dow Jones Utilities Average I:DJU
NASDAQ Composite I:COMP
NASDAQ 100 I:NDX
NASDAQ-100 Pre-Market Indicator I:QMI
NASDAQ-100 After Hours Indicator I:QIV
S & P 500 I:SPX
S & P 100 I:OEX
NYSE Composite I:NYA
Semiconductor Index I:SOX
Internet Index I:IIX
Volatility Index I:VIX
NYSE TICK Index I:TICK
NYSE ARMS Index I:TRIN
30-year bond I:TYX
10-year note I:TNX
5-year note I:FVX
Gold & Silver Index I:XAU

9. Can I still browse the Internet or trade from my web browser when Money.Net or SmartCharts is open?

Yes. Once Money.Net window appears, you may continue to trade and/or browse in your original browser. You may minimize the current browser window to the task bar and open another window for trading or browsing. You may also link to your trading account from “Tools” on the top left navigation bar, and then select “Trade”.

9. How can I print my portfolio from Money.Net?

Click on "snapshot", "portfolio snapshot" & then go to "file" & "print".

11. How do you enter a blank row into Money.Net so that two symbols are separated?

Type in "$blank" & then click "add symbol". You can drag this row up or down to separate your data to your preference. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

12. What is an "Option Chain"?

An "Option Chain" lists option quotes in order of strike price for present and future months for a given symbol. This feature makes it easier to find the option quotes you are looking for. To view option quotes, type in any symbol (i.e.: dell), and click on the "Option Chain" button located on the top. You can also add the option quote of your choice to your portfolio list by right-clicking your mouse.

13. How do I enter an option quote?

The Real-Time Services options symbology structure will have the following format: Example - GOOGLE Dec 2011 470.00 call: O:GOOG\11L17\470 .0

NOTE space BEFORE decimal.
O Instrument type [option]
: Delimiter
GOOG Two, three or four character option symbol [same as in the root symbol]
\ Delimiter
11 Two digit expiration year
L One character code for expiration month on call/put side [L = December call]
17 Two digit expiration day [3rd Saturday of the month]
\ Delimiter
470.0 Strike price [note space before decimal place]
Month Codes Call Put
January A M
February B N
March C O
April D P
May E Q
June F R
July G S
August H T
September I U
October J V
November K W
December L X

14. How do I sort columns in Money.Net?

To sort any column, you need to click on the column header of the column you want sorted. Click once for ascending and again for descending. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

15. How do I stop my symbols from changing positions or jumping around on the page?

You may have sorted by a column such as % change. You will need to sort on an appropriate column such as Symbol, Description or Exchange. Simply click on the column header of the column you would like to sort on. Click once for ascending and again for descending. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

16. Why do I get a message: "ACCESS DENIED" when I try loading Money.Net or SmartCharts?

Your credit card may have been declined for various reasons. Please email our billing dept. at billing@money.net to advise them you would like to update your credit card or call 888-860-4800.

17. How do I enter a cost basis, the amount of shares or alerts on a particular stock?

Click on the particular symbol to launch a pop-up menu. Click on "Edit Holdings/Alerts", make your entry & click "Apply". Mac users need to hold the Control key + Click on the symbol to see the pop-up and the menu will stay visible until you make your selection. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

18. How do I add or rename portfolio lists to Money.Net?

Click on the "Edit Portfolios" button which is located on top. Here you can add up to 10 portfolio lists of 50 symbols in each list. You can also view or rename your current portfolios as well as delete any of them. The total symbols you may are unlimited. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

19. How do I input a new column or data field into Money.Net?

Click on the "Preferences" button, and then choose the column (under "Available") that you would like to view & click on the plus sign, the column will then be transferred to the viewable box & you will be able to see it on the Real Time Tracker. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

20. How do you enter short sales into Money.Net?

Click on the symbol that you want to enter sale for. On the drop-down menu, click "Edit", then type in the negative shares amount (i.e.: -100) in the "Number of Shares" box & press "Apply" at the bottom. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

21. How do I change my billing information?

TTo change your billing information, please call Customer Service at 1-888-860-4800. You can also email billing@money.net.

22. How do I move columns or symbols from one position to another in Money.Net?

Place your mouse on the column you want to move, left-click your mouse & hold it down at the same time to drag the column while moving the column to your desired position. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

23. Can I load a few features from Money.Net simultaneously?

YES, you can view a few applets simultaneously, i.e.: "Live Charts", "Intra-day charts" & "Time & Sales" can be viewed while you have Money.Net running.

24. How to resize a column or data field?

Move your cursor to the particular field header & place it between the field you want to resize & the next field until you see a double arrow, then click on the mouse & drag it to a preferred size. Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting

25. How to change the font size or color preferences in Money.Net?

On top right-hand side of the Real Time Tracker, click on "Preferences", then on the bottom, click the drop-down & choose the font size and colors that you prefer & click on "OK." Make sure to click the SAVE SETTINGS tab above Money.Net when done and before exiting.

26. Can you load multiple SmartCharts simultaneously?

Yes, you can view up to 5 charts simultaneously. To load multiple charts, just minimize the chart being viewed presently & load another chart from the same place you loaded your initial chart.

27. Symbology Guide